Privacy Policy

This Privacy Policy explains how Ellenby Technologies, Inc. (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, use our services, or interact with us, including via phone, email, and SMS/text messages.

What Personal Information We Collect

We may collect the following categories of personal information (depending on how you interact with us):

  • Contact information (e.g., name, email address, phone number, mailing address).
  • Account and profile information (e.g., username, preferences, communications settings, if you create an account).
  • Transaction information (e.g., products or services purchased, billing details, shipping details). Note: payment card data is typically processed by our payment processors.
  • Customer support and communications (e.g., messages you send us, call records, support requests).
  • SMS/Text message information (e.g., your mobile number, opt-in/opt-out status, message content you send to us, delivery information).
  • Device and online activity information (e.g., IP address, browser type, device identifiers, pages viewed, and interactions with our site; collected via cookies or similar technologies where permitted).

How We Use Personal Information

We use personal information to:

  • Provide and operate our services (including processing requests, transactions, and delivering products/services).
  • Communicate with you (including responding to inquiries and sending service-related messages).
  • Send marketing or promotional messages where permitted by law and consistent with your choices.
  • Send SMS/text messages you have consented to receive, in order to respond to requests you have sent us.
  • Personalize your experience and improve our website, products, and services.
  • Maintain security, prevent fraud, and monitor for suspicious or unlawful activity.
  • Comply with legal obligations and enforce our terms and policies.

Who We Share Personal Information With

We may share personal information with the following categories of recipients, as needed to operate our business:

  • Service providers that perform services on our behalf (e.g., website hosting, analytics, customer support tools, email delivery, payment processing, and SMS delivery platforms).
  • Business partners when you direct or request us to share information with them, or when necessary to provide a product/service you request.
  • Legal and compliance recipients (e.g., law enforcement, regulators, or professional advisors) when we believe disclosure is required or appropriate to comply with law, protect our rights, or prevent fraud and security issues.
  • Corporate transactions (e.g., in connection with a merger, acquisition, financing, or sale of assets), subject to standard confidentiality protections.

SMS consent is not shared with third parties or affiliates.

Your Choices

  • SMS opt-out: You can opt out of SMS messages at any time by replying STOP (or following the instructions provided in the message). You may receive a final confirmation message. Message and data rates may apply.
  • Email opt-out: You can unsubscribe from marketing emails by using the unsubscribe link in our messages.
  • Cookies and similar technologies: Depending on your location, you may be able to manage cookie preferences through your browser settings or our cookie banner (if available).

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect personal information; however, no method of transmission or storage is completely secure.

Terms and Conditions

SMS Terms of Service

By texting us at 856-848-2020 or at a privately disclosed number, you agree to receive SMS responses from us. To opt out at any time, text STOP. For assistance, text HELP. Message frequency may vary.  Message and data rates may apply. Visit https://ellenbytech.com/privacy for Privacy Policy and Terms of Service.

Additional terms may apply to your use of our website and services. If you have questions about these Terms and Conditions, please contact us.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us by email at privacy-mgr@ellenbytech.com or by postal mail to 412 Grandview Ave., Woodbury Heights, NJ, United States.